Blyg
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Terms of Use

The terms that apply when you use our website and the apps published by Blyg AB.

Effective date:
Last updated:

1. About these terms

These terms of use (“Terms”) apply to the website blyg.se and to mobile applications published by Blyg AB (organisation number 559528-1097, Relävägen 24, 176 74 Järfälla, Sweden) (“Blyg”, “we”, “us”). Together, the website and apps are called the “Services”.

By using the Services you agree to these Terms. If you do not agree, please do not use the Services.

Development and consulting work we carry out for clients is governed by a separate written agreement. If that agreement conflicts with these Terms, the agreement takes precedence.

2. Using our website

The website provides information about Blyg AB and our products. You may view and print pages for personal or internal business use. You must not:

  • use the website in a way that breaks the law or infringes the rights of others;
  • attempt to gain unauthorised access to, disrupt or overload our systems; or
  • copy or republish substantial parts of the website without our written permission.

Information on the website is provided for general purposes and does not constitute an offer unless expressly stated.

3. Licence to use our apps

Our apps are licensed, not sold. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to download and use our apps on devices that you own or control, as permitted by the rules of the store you downloaded them from.

You must not, except where the law expressly allows it: copy, modify, distribute, sell or lease the apps; reverse engineer or attempt to extract their source code; remove any proprietary notices; or use the apps for any unlawful purpose.

Some apps may have additional terms shown in the app or on its store page. Those terms supplement these Terms.

4. Using Snack

These additional terms apply to Snack, our end-to-end encrypted messenger, on servers that Blyg AB runs (such as chat.blyg.se). A Snack server run by someone else is governed by that operator’s terms.

Your account

  • You must be at least 13 years old, or older where the law of your country requires it, to create a Snack account.
  • You are responsible for your account and for keeping your keys, passphrase, YubiKey and its PIN safe. Because messages are end-to-end encrypted, we cannot read them and cannot recover them if you lose all your keys.
  • You may close your account at any time by e-mailing dev@blyg.se from, or about, the account.

No objectionable content or abusive behaviour

We do not tolerate objectionable content or abusive users. You must not use Snack to:

  • share illegal content, including child sexual abuse material, or content that promotes terrorism or violence;
  • harass, threaten, bully, stalk or intimidate anyone;
  • share hate speech, or content that discriminates against people for who they are;
  • share sexually explicit content with anyone who has not asked for it;
  • send spam or unsolicited bulk messages, or distribute malware or phishing;
  • impersonate another person or organisation, or infringe others’ intellectual property or privacy; or
  • attempt to break, overload or gain unauthorised access to Snack servers or other users’ accounts.

Reporting, blocking and enforcement

You can leave any conversation, room moderators can remove and ban members, and you can block people from contacting you. To report a user or content that breaks these terms, e-mail dev@blyg.se with the user’s address and, if you are willing, the content concerned (we cannot see encrypted messages unless someone shares them with us). We review reports within 24 hours and may remove content we are able to remove, suspend or close the accounts responsible, and report illegal content to the authorities.

5. Additional terms for apps downloaded from the Apple App Store

If you downloaded an app from the Apple App Store, Apple’s Licensed Application End User License Agreement (the “Standard EULA”) applies to that app, and these Terms apply in addition to it. You also acknowledge that:

  1. These Terms are concluded between you and Blyg AB only, and not with Apple Inc. (“Apple”). Blyg AB, not Apple, is solely responsible for the app and its content.
  2. The licence is limited to use of the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
  3. Blyg AB is solely responsible for providing maintenance and support for the app. Apple has no obligation whatsoever to furnish any maintenance and support services.
  4. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Blyg AB’s responsibility, to the extent such warranty cannot be disclaimed under applicable law.
  5. Blyg AB, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
  6. In the event of any third-party claim that the app or your possession and use of it infringes that third party’s intellectual property rights, Blyg AB, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any such claim.
  7. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  8. Questions, complaints or claims about the app should be directed to Blyg AB at the contact details in section 15.
  9. You must comply with applicable third-party terms of agreement when using the app.
  10. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

6. Additional terms for apps downloaded from Google Play

If you downloaded an app from Google Play, your use of Google Play is also subject to the Google Play Terms of Service. Google is not responsible for our apps or their content.

7. Purchases and subscriptions

Some apps may offer paid downloads, in-app purchases or subscriptions. Prices are shown in the app or store before you buy and include any applicable VAT.

  • Payments are processed by Apple or Google under their terms. Refund requests must be made to them (see App Support).
  • Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before the renewal date in your Apple ID or Google Play account settings. Deleting the app does not cancel a subscription.
  • Digital content is delivered immediately after purchase. Where the store asks for your consent to immediate delivery, you acknowledge that the statutory 14-day right of withdrawal for consumers in the EU no longer applies once delivery has started.

8. Intellectual property

The Services, including all software, text, graphics, logos and the name “Blyg”, are owned by Blyg AB or our licensors and are protected by copyright, trademark and other laws. Open-source components in our apps are licensed under their own licences, which are listed in the relevant app.

9. Feedback

If you send us ideas or suggestions, you allow us to use them to improve our Services without any obligation to you. This does not affect how we handle your personal data, which is described in our Privacy Policy.

10. Availability and changes

We work to keep the Services available and working well, but we cannot guarantee that they will always be uninterrupted or error-free. We may update, change or discontinue features or apps. If we discontinue an app you have paid for, your mandatory consumer rights remain unaffected.

11. Warranties and liability

If you are a consumer, you have statutory rights under Swedish and EU law — including the rules on conformity of digital content and digital services — which these Terms do not limit.

To the extent permitted by law, the Services are otherwise provided “as is” and we make no further warranties. We are not liable for indirect or consequential loss, such as loss of profit or data, and our total liability for direct loss relating to an app is limited to the amount you paid for that app during the twelve months before the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, for gross negligence or wilful misconduct, or for any liability that cannot be limited under mandatory law.

We recommend keeping backups of important data created in our apps.

12. Termination

You can stop using the Services at any time by deleting the app. We may suspend or end your right to use the Services if you materially breach these Terms. Sections that by their nature should survive termination (such as intellectual property and liability) continue to apply.

13. Privacy

Our Privacy Policy explains how we process personal data when you use the Services.

14. Governing law and disputes

These Terms are governed by the laws of Sweden. If you are a consumer, you also keep the protection of mandatory provisions of the law of the country where you live.

Please contact us first if something is wrong — we will do our best to resolve it. Consumers resident in Sweden may also refer a dispute to the National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We will participate in ARN’s proceedings. Consumers in other EU countries can get free help from the European Consumer Centre network.

Disputes that are not resolved otherwise will be settled by Swedish courts. As a consumer you may also bring proceedings in the courts of your country of residence.

15. Changes to these terms

We may update these Terms, for example when we launch new features or the law changes. The date at the top shows the latest version. If a change significantly affects you, we will tell you in advance on this page or in the app. Continued use after the changes take effect means you accept them.

16. Contact

Blyg AB
Relävägen 24, 176 74 Järfälla, Sweden
Organisation number: 559528-1097 · VAT number: SE559528109701
E-mail: dev@blyg.se · Phone: +46 76 301 30 11